Refund policy

MulmulBaby Return and Refund Policy

We are a small family business making mulmul muslin and cotton clothing for babies and children. We want sending something back to be simple, so here is the whole rule in plain words.

Updated 23 September 2026.

A. Returns

  • You have 30 days from the day your order arrives.
  • Buying a gift early? Anything bought between 1 November and 24 December can be returned up to 15 January. You do not have to wait for the gift to be opened to be covered.
  • Your first return on an order is free. We email you a prepaid label. If you send something else back from that same order afterwards, a $7.00 return shipping fee is deducted from that refund.
  • Items must be new, unworn and unwashed, with all tags still on, and sent back with the sales receipt, gift receipt or packing slip.
  • We cannot accept a partial return worth under $10.00 after discounts.
  • Refunds go to the original payment method, usually within 5-7 business days of the parcel reaching us. We refund the full price of the products, minus any discount that was applied. Original shipping charges are not refunded.

B. How to return something

The quickest way: email support@mulmulbaby.com with your order number and tell us what you would like to send back. We will reply with a prepaid label. You do not need an account and you do not need to log in.

If you would rather do it yourself, you can request the return from your account:

  1. Go to account.mulmulbaby.com, or click "Request a Return" in the footer of the store.
  2. Enter your email address and click Continue. We email you a six-digit code.
  3. Enter the code, open the order, choose the items and a reason, then click "Request a return".
  4. We send the prepaid label once we see the request.

Either way, post the parcel to: MulmulBaby, 4932 Tanya Lee Cir, Apt 6109, Davie, FL 33328, USA. Put the sales receipt, gift receipt or packing slip in with it, and make sure the items are unworn, unwashed and still tagged.

We check the parcel when it arrives. If everything is in order the refund is issued within 5-7 business days. If something does not meet the conditions above we will email you and explain why.

C. If it arrived damaged or faulty

  • Email support@mulmulbaby.com within 7 days of delivery with photographs, a short description and your order number.
  • We look at the claim and reply with a decision within 3 business days, with our reasons.
  • If it is approved you get a full refund to the original payment method within 5-7 business days.

D. Exchanges

We do not run a direct exchange. To change a size or a print, send the original back under section A and place a new order for the one you want. If the timing is awkward, email us and we will help you work it out.

E. Fair use

Repeated or excessive returns may lead to an account review and, in some cases, a restriction on future orders. Clearance and final-sale items cannot be returned. One prepaid label is issued per order; further returns from the same order are at your own cost. We do keep track of return behaviour and we reserve the right to limit returns or decline a refund where the policy is being abused.

F. Digital products and printables

Digital products and printable downloads are final sale and cannot be refunded once the file has been delivered or downloaded, because they cannot be returned.

Nothing in this policy affects your rights under applicable law. Any questions, email support@mulmulbaby.com and a person will answer.